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Uncertain Terms: What Small Business Borrowers Find When Browsing Online Lender Websites

December 19, 2019Barbara J. Lipman, Ann Marie Wiersch Board of Governors of the Federal Reserve System| Federal Reserve Bank of Cleveland
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The information available to prospective borrowers on small business online lender websites varies widely, and it is not unusual for lenders to detail terms in footnotes, fine print, or frequently asked questions.